Last updated: 3 July 2025
1. Who we are & how to contact us
Invisible Wind Factory (“we”, “us”, “our”) operates the website https://www.invisiblewindfactory.com.
For any privacy-related questions or data access requests, please contact us at: iwfbar@iwfltd.com
2. What personal data we collect
- Information you provide: name, email address, phone number, ticket booking details, and any information submitted through contact forms or event registration.
- Automatically collected: IP address, browser and device details, pages visited, and usage data collected via cookies and analytics tools.
3. How we use your data
- To manage ticket sales and event attendance.
- To respond to enquiries and provide customer service.
- To send you marketing updates and newsletters, where you’ve opted in.
- To improve website functionality and user experience.
- To detect and prevent fraud or misuse of services.
4. Sharing your data with third parties
We may share your personal data with trusted service providers (such as ticketing platforms, payment processors, web hosts, and analytics providers) to help us deliver our services. We do not sell your personal data. We may also disclose your data if legally required to do so.
5. Cookies and tracking
We use cookies and similar technologies to understand how visitors use our site, enhance functionality, and personalize content. You may choose to accept or reject non-essential cookies when visiting our site. You can also manage cookie settings in your browser.
6. Data storage & international transfers
Your data is stored securely within the UK or EEA. If data is transferred outside of these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms.
7. How long we keep your data
We retain your data only as long as necessary. Booking and contact data may be retained for up to 3 years. Cookie and analytics data is generally stored for up to 12 months.
8. Your rights under GDPR/UK Data Protection Act
You have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Object to or restrict processing
- Receive a copy of your data in a portable format
- Withdraw consent at any time (where applicable)
To exercise your rights, please email iwfbar@iwfltd.com.
9. Children
Our services and website are not directed at individuals under the age of 18. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us to have it removed.
10. Updates to this policy
We may update this policy periodically to reflect changes in legal requirements or our services. All updates will be posted on this page with the updated “Last updated” date.
11. Complaints
If you are dissatisfied with how we handle your data, you may contact us or lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.